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Health Conditions We Can Help With

Get assessed by Australian-registered doctors for common health conditions. Medical certificates, treatment advice, and prescriptions when appropriate.

AHPRA registered doctors
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Acid Reflux (GORD)

Stomach acid flowing back into the oesophagus, causing heartburn, regurgitation, and sometimes throat or chest symptoms.

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Allergic Rhinitis

Inflammation of the nasal passages caused by allergens - pollen, dust mites, pet dander, or mould. Causes sneezing, congestion, runny nose, and itchy eyes. Synonymous with hay fever.

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Anxiety

A mental health condition involving excessive worry, nervousness, and physical symptoms. Can significantly impact daily life and work performance.

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Asthma

A chronic lung condition causing airway inflammation, wheezing, breathlessness, chest tightness, and coughing. Affects 1 in 9 Australians.

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Back Pain

Pain in the upper, middle, or lower back that can range from a dull ache to sharp, debilitating pain. One of the most common reasons for missed work.

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Burnout

A state of physical and emotional exhaustion from prolonged stress, often work-related. Includes feelings of cynicism and reduced accomplishment.

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Chest Infection

Infection of the lungs or airways (bronchitis or pneumonia) causing persistent cough, mucus production, and difficulty breathing. Usually follows a cold or flu.

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Cold & Flu

Common viral infections affecting the respiratory system, causing symptoms like runny nose, sore throat, cough, and fatigue.

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Cold Sores (Herpes Simplex)

Painful blisters on or around the lips caused by the herpes simplex virus (HSV-1). Highly contagious and recurring. Affects up to 80% of Australians.

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Conjunctivitis (Pink Eye)

Inflammation of the conjunctiva (eye lining), causing redness, itching, and discharge. Can be viral, bacterial, or allergic.

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Constipation

Infrequent, difficult, or painful bowel movements. One of the most common digestive complaints, affecting up to 1 in 4 Australians at some point.

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Contact Dermatitis

A red, itchy skin rash caused by direct contact with a substance that irritates the skin or triggers an allergic reaction. One of the most common occupational skin conditions.

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COVID-19

Respiratory illness caused by the SARS-CoV-2 virus. Symptoms range from mild (similar to a cold) to severe. Most people recover at home with rest.

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Depression

A mental health condition causing persistent low mood, loss of interest, and changes in sleep, appetite, and energy. More than just feeling sad - depression affects daily functioning.

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Ear Infection

Infection of the middle or outer ear causing pain, discharge, and sometimes hearing changes. Common in both children and adults, often following a cold or upper respiratory infection.

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Eczema (Atopic Dermatitis)

A chronic skin condition causing dry, itchy, inflamed skin. Often runs in families and can flare with triggers.

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Food Poisoning

Illness from contaminated food, causing vomiting, diarrhoea, and stomach cramps. Usually resolves within a few days.

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Gastritis

Inflammation of the stomach lining causing upper abdominal pain, nausea, and bloating. Can be caused by infection (H. pylori), medication use (NSAIDs), or stress.

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Gastroenteritis

An infection of the stomach and intestines causing vomiting, diarrhea, and stomach cramps. Often called 'gastro' or 'stomach flu'.

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Gout

A form of arthritis caused by uric acid crystals in joints. Often affects the big toe, causing sudden severe pain and swelling.

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Haemorrhoids (Piles)

Swollen blood vessels in or around the anus and rectum. Cause itching, discomfort, and sometimes bleeding. Very common - affect about 50% of adults by age 50.

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Hay Fever (Allergic Rhinitis)

An allergic reaction to airborne particles like pollen, causing sneezing, runny nose, itchy eyes, and congestion. Affects around 1 in 5 Australians.

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High Blood Pressure (Hypertension)

Persistently elevated blood pressure that increases the risk of heart attack, stroke, and kidney disease. Often called the 'silent killer' because it usually has no symptoms until damage has occurred.

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High Cholesterol (Dyslipidaemia)

Elevated levels of cholesterol or triglycerides in the blood, increasing the risk of cardiovascular disease, heart attack, and stroke. Usually has no symptoms and is detected through blood tests.

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Hives (Urticaria)

Raised, itchy welts on the skin that appear suddenly. Can be triggered by allergies, stress, infections, or medications. Usually harmless but can be very uncomfortable.

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Hypothyroidism (Underactive Thyroid)

A condition where the thyroid gland does not produce enough thyroid hormones, causing fatigue, weight gain, cold intolerance, and mental sluggishness. More common in women and increases with age.

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Insomnia & Sleep Problems

Difficulty falling asleep, staying asleep, or waking up too early. Can significantly impact energy, mood, health, and work performance.

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Iron Deficiency & Anaemia

Low iron levels causing fatigue, weakness, pale skin, and breathlessness. The most common nutritional deficiency worldwide, particularly affecting women of reproductive age.

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Irritable Bowel Syndrome (IBS)

A common digestive disorder causing abdominal pain, bloating, and changes in bowel habits. Not dangerous but can significantly affect quality of life.

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Lower Back Pain

Pain in the lumbar region of the spine - the most common type of back pain and the leading cause of disability worldwide. Most episodes resolve with conservative management.

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Mental Health Day

Taking a day off work to prioritise mental wellbeing. Recognised under Australian workplace law as a legitimate reason for personal leave.

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Migraine

A neurological condition causing intense, throbbing headaches often accompanied by nausea, sensitivity to light and sound, and visual disturbances.

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Mouth Ulcers

Painful sores inside the mouth - on the tongue, gums, inner cheeks, or lips. Usually harmless and self-limiting but can be very uncomfortable.

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Muscle Strain

Stretching or tearing of muscle fibres, commonly in the back, neck, shoulders, or legs. Usually caused by overuse, improper lifting, or sudden movements.

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Panic Attacks

Sudden episodes of intense fear with physical symptoms - racing heart, breathlessness, chest pain, dizziness, and a feeling of losing control. Terrifying but not dangerous.

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Period Pain (Dysmenorrhoea)

Cramping and discomfort during menstruation. Can be primary (normal) or secondary (from conditions like endometriosis).

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Pink Eye (Conjunctivitis)

Inflammation or infection of the clear membrane covering the white of the eye. Causes redness, itching, and discharge. Can be viral, bacterial, or allergic.

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Sciatica

Pain radiating along the sciatic nerve - from the lower back through the hip and down one leg. Can range from a mild ache to sharp, debilitating pain.

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Shingles (Herpes Zoster)

A painful rash caused by reactivation of the chickenpox virus. Usually appears as a band of blisters on one side of the body.

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Sinus Headache

Headache with facial pressure and pain around the eyes, cheeks, and forehead - often associated with nasal congestion, sinusitis, or allergies.

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Sinusitis

Inflammation of the sinuses, usually from infection or allergies. Causes facial pressure, congestion, and headache.

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Skin Rash

Changes in the skin's appearance including redness, bumps, itching, or scaling. Can have many causes from allergies to infections.

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Sore Throat

Pain, scratchiness, or irritation in the throat that often worsens when swallowing. Usually caused by viral infections, but can also be bacterial (strep throat).

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Stress

Physical and emotional tension from demands or challenges. Chronic stress can affect health, sleep, and work performance.

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Tennis Elbow (Lateral Epicondylitis)

Pain on the outside of the elbow caused by overuse of forearm muscles and tendons. Despite the name, most cases are not caused by tennis - repetitive work tasks are the most common cause.

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Thrush (Candidiasis)

A yeast infection caused by Candida, most commonly affecting the vagina (vaginal thrush) or mouth (oral thrush). Causes itching, discharge, or white patches.

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Thyroid Problems

Disorders of the thyroid gland affecting metabolism - hypothyroidism (underactive) causing fatigue and weight gain, or hyperthyroidism (overactive) causing anxiety and weight loss.

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Tonsillitis

Inflammation of the tonsils, usually caused by viral or bacterial infection. Common in children and young adults, causing sore throat, difficulty swallowing, and fever.

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Type 2 Diabetes

A chronic metabolic condition where the body becomes resistant to insulin or does not produce enough, leading to elevated blood sugar levels. The most common form of diabetes, affecting over 1 million Australians.

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Urinary Tract Infection (UTI)

An infection in any part of the urinary system, most commonly affecting the bladder. More common in women and can cause painful, frequent urination.

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Vertigo & Dizziness

A sensation of spinning or loss of balance. Can be caused by inner ear problems, migraines, or other conditions.

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Vitamin D Deficiency

Insufficient vitamin D levels causing fatigue, bone pain, muscle weakness, and mood changes. Surprisingly common in Australia despite abundant sunshine.

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Weight Management

Medical support for weight management, including assessment of contributing factors, lifestyle guidance, and where appropriate, pharmacotherapy. Obesity is a chronic disease recognised by the WHO, not a lifestyle choice.

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Common Questions About Health Conditions

What you should know before getting assessed online

We support focused pathways for selected common conditions. Complete the secure form with your symptoms, relevant history and requested dates. You will receive an outcome or a request for more information. Prescriptions require an individual doctor decision. A doctor will redirect any individually reviewed request that needs in-person care.

No referral is needed. You can start a request directly through our website. Complete the secure form with your symptoms, relevant history and requested dates. You will receive an outcome or a request for more information. Prescriptions require an individual doctor decision.

Medical certificates are for routine short absences that fit the bounded pathway. Concerning or uncertain requests go to a doctor; no certificate outcome is guaranteed.

If the reviewing doctor determines your condition requires in-person examination, imaging, or emergency care, they'll advise you accordingly. We never push treatment beyond what's safe to deliver via telehealth.

Where clinically appropriate, the reviewing doctor can issue eScripts for eligible medications. Some conditions and medications require an in-person consultation - the doctor will guide you if that's the case.

You fill in a structured medical questionnaire about your symptoms, history, and current medications. A doctor reviews your responses (and any photos, if relevant) and makes a clinical decision - the same way they would in a clinic, minus the waiting room.

Every clinician on our platform is registered with AHPRA and holds a current medical licence in Australia. They follow our clinical governance framework and only treat conditions within the scope of telehealth.

Choose one of the active services if it fits your concern, or see your regular GP for broader care. The reviewing doctor will only proceed where telehealth is clinically appropriate.

All clinical decisions are made by AHPRA-registered doctors following our clinical governance framework. We never automate clinical decisions.

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