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Most platforms hide their limits. We lead with ours. Clinical scope, what we refuse to prescribe, and how we treat you when we can't help.
The honest version
Trust is built on what a service refuses to do, not just on what it offers. If our limits don't match what you need, you should know that before you pay.
What we refuse to prescribe or certify, and why.
If the form leaves a clinical question unanswered, the doctor messages you for more detail or declines. The form is structured so this is rare, but it happens. The guarantee covers it.
Online assessment is not appropriate for opioids, ADHD stimulants, or other Schedule 8 medications. The intake blocks them at submission and the doctor will redirect you to in-person care.
Court appearances, exam deferrals, fitness-to-drive, fitness-to-fly, custody disputes, NDIS, and workers-compensation cases all need a doctor who has examined you in person and can stand behind the document. We block these at intake.
Some symptoms need a stethoscope, a blood pressure cuff, or a physical examination. When the doctor reads your form and reaches that conclusion, they'll tell you, refund the fee, and recommend the right next step.
Where the brand line stops and the operational reality begins.
An AHPRA-registered doctor reads every request and records the clinical decision. AI tools assist with administrative work behind the scenes. They never approve or decline a request.
We publish a median delivery time and we update you as your request moves. We do not guarantee a specific number of minutes, because clinical follow-up legitimately takes longer on some days. We guarantee an outcome, not a clock.
Speed is a side effect of removing booking friction, not of removing review. Every outcome is a human decision recorded in the patient record.
We use verifiable badges and plain clinical explanations. We do not publish invented patient quotes or hide behind polished social proof.
The things that aren't clinical, but matter just as much.
Every request gets a real-doctor outcome, even when the answer is no. Declines come with a written explanation and an automatic refund. You don't have to chase us.
Your records are encrypted at rest, hosted in Australia, and never shared with advertisers, brokers, or third parties beyond what is required to deliver care. Full detail in our privacy policy.
Declines auto-refund the moment the doctor records the decision. There is no support form to fill out, no hold music, no escalation tier. The email lands within minutes.
You own your medical record. You can export your certificates, prescriptions, and clinical notes from your dashboard at any time. No subscription required, no fee, no hoops.
Direct answers on scope, the refund, and how the list evolves.
Start with a secure form. Takes about 3 minutes. If our doctor can't help, you pay nothing.
Full refund if our doctor can't help.