Loading
Most platforms hide their limits. We lead with ours: clinical scope, what we refuse to prescribe, and how we handle declines.
The honest version
Trust is built on what a service refuses to do, not just on what it offers. If our limits don't match what you need, you should know that before you pay.
What we refuse to prescribe or certify, and why.
If the form leaves a clinical question unanswered, the doctor messages you for more detail or declines. The form is structured so this is rare, but it happens. The guarantee covers it.
Online assessment is not appropriate for opioids, ADHD stimulants, or other Schedule 8 medications. The intake blocks them at submission and the doctor will redirect you to in-person care.
Court appearances, exam deferrals, fitness-to-drive, fitness-to-fly, custody disputes, NDIS, and workers-compensation cases all need a doctor who has examined you in person and can stand behind the document. We block these at intake.
Some symptoms need a stethoscope, a blood pressure cuff, or a physical examination. When the doctor reads your form and reaches that conclusion, they'll tell you, refund the fee, and recommend the right next step.
Where the brand line stops and the operational reality begins.
AI never prescribes. Standard medical-certificate requests may be issued under a clinical protocol approved by the Medical Director. Anything concerning or uncertain, and every prescription request, requires review by an AHPRA-registered doctor before issue.
We publish a median delivery time and we update you as your request moves. We do not guarantee a specific number of minutes, because clinical follow-up legitimately takes longer on some days. We guarantee an outcome, not a clock.
AI never prescribes. Standard medical-certificate requests may be issued under a clinical protocol approved by the Medical Director. Anything concerning or uncertain, and every prescription request, requires review by an AHPRA-registered doctor before issue.
We use verifiable badges and plain clinical explanations. We do not publish invented patient quotes or hide behind polished social proof.
The things that aren't clinical, but matter just as much.
Each paid request reaches a documented clinical outcome. Routine certificate requests may follow the bounded protocol; concerns and every prescribing request go to a doctor. Recorded clinical declines start the refund process automatically.
We do not sell health information to advertisers or data brokers. Clinical access is role-scoped. Doctors and the owner-admin can access records needed for care; support sees only bounded, masked operational data. Our privacy policy explains the service providers needed to deliver care.
You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method.
Delivered documents remain available in your patient dashboard. You can also request access to or correction of your health information, subject to legal record-retention requirements.
Direct answers on scope, the refund, and how the list evolves.
Start with a secure form. Takes about 3 minutes. You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method.
Full refund if the doctor declines.