Telehealth without the small talk.

InstantMed was founded to address a specific, well-defined problem: there are common healthcare tasks that don't require a physical examination, and the traditional model of delivering them - book a clinic appointment, sit in a waiting room, see a doctor for three minutes, leave with a piece of paper - doesn't serve patients well. Medical certificates for a cold. Repeat prescriptions for stable, long-term medications. Straightforward consultations where the clinical information a doctor needs can be provided in a structured online form just as effectively as in a face-to-face conversation.

We're not trying to reinvent healthcare. We're just pointing out that you shouldn't need to take a sick day to prove you need a sick day.

This works because for many common presentations - gastro, cold and flu, back pain, period pain, stable repeat prescriptions - the clinical information a doctor needs is primarily history-based. What are your symptoms? How long have you had them? What medications are you on? Do you have any relevant medical conditions? A well-designed intake form collects this information more systematically than a rushed five-minute appointment ever could.

The doctor reviewing your request has access to the same clinical information they would in a consultation: your symptoms, medical history, current medications, and any relevant context. If something important is missing, we'll ask. If the request is not suitable, it won't be approved. The standard of care is the same - only the delivery mechanism is different. Most requests do not need a booked appointment.

We track approvals, declines, escalations, refunds, complaints, and protocol changes so the service can improve without loosening its boundaries. The platform is built around a clear scope of practice: low-complexity, high-frequency presentations where telehealth can be handled safely.

When something falls outside our scope - symptoms that suggest the need for a physical examination, conditions requiring imaging or blood work, workplace injuries needing WorkCover documentation - we refer patients to in-person care. We're not trying to replace your regular GP. We fill a specific gap in primary care access, and we know exactly where that gap ends.

Personal health information is protected with field-level AES-256-GCM encryption at rest and TLS in transit. Primary health records use Australian-hosted infrastructure and trusted service providers process only what is needed to deliver care and meet legal obligations. We don't sell your data, we don't share it with marketers, and the Privacy Policy explains each provider and purpose.

We retain medical records for the minimum period required by Australian healthcare regulations (seven years for adults, until age 25 for minors). You have the right to access your records at any time, and you can request corrections if anything is inaccurate. If you want to know exactly what we hold, just ask - we'll provide it within 30 days, as required by the APPs.

InstantMed complements existing primary care rather than competing with it. We handle the straightforward, time-sensitive requests that don't require an in-person visit - the ones that clog up GP clinic schedules and add to wait times for patients who genuinely need a face-to-face appointment. When you use InstantMed for a medical certificate for a cold, that's one fewer appointment slot someone with a complex health concern has to wait for.

We're not trying to disrupt anything. The Australian healthcare system, for all its challenges, is one of the best in the world. We're simply making a specific part of it more accessible - because getting straightforward healthcare shouldn't require rearranging your entire day.