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The access comparison
FasterthanyourGP.
We mean faster than waiting for a non-urgent appointment, not faster clinical care. Here are the sources, comparison, and limits.
Access path compared with booking wait
InstantMed: form to outcomeNo booking
Requests can be submitted and reviewed 24/7. Review timing varies with clinical complexity, follow-up questions, and queue volume.
Wait for a non-urgent GP appointment3+ days
More than half of patients wait three or more days. Capital-city averages run two to three weeks.
Sources: RACGP Health of the Nation 2024, ABS Patient Experience Survey 2022-23, Cleanbill 2024 Blue Report. These sources describe GP access waits; InstantMed does not use them to promise a review time.
What 'faster' means here
Faster than the wait. Clear about the limits.
We're not a faster doctor. We're a faster path into a focused, doctor-owned service. The speed comes from removing booking friction while keeping remote-assessment limits visible.
Howthetimingactuallyworks
Three steps. The structured form captures relevant details before the request follows its service-specific pathway.
1
You complete a structured form
About 3 minutes for most patients. The form is built to capture what the clinical pathway needs, in your own words and at your own pace.
2
Your request follows its clinical pathway
Standard medical-certificate requests are assessed under a Medical Director-approved clinical protocol. Concerning or uncertain certificate requests, and every prescribing request, require review by an AHPRA-registered doctor before issue. Requests can be submitted and reviewed 24/7. Review timing varies with clinical complexity, follow-up questions, and queue volume.
3
Outcome lands in your inbox
Issued, declined, or a follow-up question. You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method.
1
You complete a structured form
About 3 minutes for most patients. The form is built to capture what the clinical pathway needs, in your own words and at your own pace.
2
Your request follows its clinical pathway
Standard medical-certificate requests are assessed under a Medical Director-approved clinical protocol. Concerning or uncertain certificate requests, and every prescribing request, require review by an AHPRA-registered doctor before issue. Requests can be submitted and reviewed 24/7. Review timing varies with clinical complexity, follow-up questions, and queue volume.
3
Outcome lands in your inbox
Issued, declined, or a follow-up question. You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method.
Whatwewon'tpretend
If 'faster than your GP' is going to be the brand line, the caveats need to be just as visible.
Doctor-owned clinical process
AI never prescribes. Standard medical-certificate requests may be issued under a clinical protocol approved by the Medical Director. Anything concerning or uncertain, and every prescription request, requires review by an AHPRA-registered doctor before issue.
No fixed turnaround promise
Requests can be submitted and reviewed 24/7. Review timing varies with clinical complexity, follow-up questions, and queue volume.
Registered and accountable
Clinical reviews are performed by AHPRA-registered doctors under documented clinical governance. Speed comes from removing booking friction, not clinical boundaries.
Honest about limits
Some things still need an in-person doctor. When that's the case, our doctor tells you and refunds your fee. We do not stretch the form to cover what it shouldn't.
Reasonablequestionsaboutthebrandline
Straight answers on the comparison, the sources, and the limits.
Yes, but specifically: faster than the wait to see your GP. Most Australians wait several days for a non-urgent GP appointment (RACGP Health of the Nation 2024). InstantMed lets patients submit routine requests online without waiting for a clinic appointment. We're comparing access friction for what we offer (forms reviewed by a doctor) against the wait to book a GP appointment, not clinical depth or scope.
No. The form captures the information needed for the relevant clinical pathway. Standard medical-certificate requests are assessed under a Medical Director-approved clinical protocol. Concerning or uncertain certificate requests, and every prescribing request, require review by an AHPRA-registered doctor before issue. The speed comes from removing booking and waiting-room friction, not accountability.
No, and that is not the goal. InstantMed handles a focused set of form-first requests: medical certificates, repeat prescriptions, and selected ED, hair-loss, and women's-health assessments. For anything that needs an in-person assessment, the doctor will tell you so. Full refund if the doctor declines.
Our doctor will message you for more information, or recommend you see someone in person. Full refund if the doctor declines.
RACGP Health of the Nation 2024 (annual report on Australian general practice), ABS Patient Experience Survey 2022-23 (national household survey), and the Cleanbill 2024 Blue Report (bulk-billing availability and new-patient wait times). Links in the sources section above the FAQ.
Ready when you are.
Start with a secure form. Takes about 3 minutes. Full refund if the doctor declines.
Full refund if the doctor declines.