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The math behind the brand line
FasterthanyourGP.
We say it because it's true and substantiable. Below, the sources, the comparison, and the honest caveats. No fine print.
Median wait, like for like
InstantMed: form to outcome~44 min
Median across recent medical certificate requests, 24/7.
Wait for a non-urgent GP appointment3+ days
More than half of patients wait three or more days. Capital-city averages run two to three weeks.
Sources: RACGP Health of the Nation 2024, ABS Patient Experience Survey 2022-23, Cleanbill 2024 Blue Report. InstantMed median sourced from internal request telemetry, recalculated quarterly.
What 'faster' means here
Faster than the wait. Same standard of care.
We're not a faster doctor. We're a faster path to the same kind of doctor. AHPRA-registered, evidence-based, fully accountable. The speed comes from removing booking friction, not from cutting clinical corners.
Howthetimingactuallyworks
Three steps. The form does the heavy lifting so the doctor can review it efficiently.
1
You complete a structured form
Three to five minutes for most patients. The form is built to capture what a doctor needs to make a clinical decision, in your own words and at your own pace.
2
An AHPRA-registered doctor reviews it
Requests can be submitted 24/7. A doctor reviews when available, and you get an email as soon as there is an update.
3
Outcome lands in your inbox
Issued, declined, or follow-up question. If declined, the refund fires automatically the same instant the doctor records the decision.
1
You complete a structured form
Three to five minutes for most patients. The form is built to capture what a doctor needs to make a clinical decision, in your own words and at your own pace.
2
An AHPRA-registered doctor reviews it
Requests can be submitted 24/7. A doctor reviews when available, and you get an email as soon as there is an update.
3
Outcome lands in your inbox
Issued, declined, or follow-up question. If declined, the refund fires automatically the same instant the doctor records the decision.
Whatwewon'tpretend
If 'faster than your GP' is going to be the brand line, the caveats need to be just as visible.
Real doctor, every request
Every request is reviewed by an AHPRA-registered Australian GP. No algorithmic auto-approval, no AI-only decisions.
Median, not best-case
Our published delivery time (~44 min) is the median across recent requests, not a marketing minimum. Half are faster, half are slower.
Same standard of care
AHPRA registration, evidence-based protocols, full clinical accountability. Speed comes from the absence of booking friction, not the absence of rigour.
Honest about limits
Some things still need an in-person doctor. When that's the case, our doctor tells you and refunds your fee. We do not stretch the form to cover what it shouldn't.
Reasonablequestionsaboutthebrandline
Straight answers on the comparison, the methodology, and the limits.
Ready when you are.
Start with a secure form. Takes about 3 minutes. Full refund if our doctor can't help.
Full refund if our doctor can't help.