Clinical Governance

Good medicine starts with good governance

Our clinical processes are designed by practising GPs and reviewed regularly to ensure every patient interaction meets Australian standards.

Medical Director Oversight

RACGP-Aligned

Practising GPs

Clinical Leadership

Our medical team operates under the oversight of a Medical Director who holds Fellowship with the Royal Australian College of General Practitioners (FRACGP).

Medical Director reviews all clinical protocols
Senior GP oversight on complex cases
Direct escalation pathway for clinical concerns
Regular clinical team meetings

Guidelines We Follow

Our clinical processes align with established Australian medical standards and regulations.

RACGP Standards for General Practices (5th edition)
Therapeutic Goods Administration (TGA) prescribing regulations
Pharmaceutical Benefits Scheme (PBS) guidelines
Australian Privacy Principles (APP)
AHPRA Telehealth Guidelines

Quality Assurance

We maintain clinical quality through systematic review and continuous improvement.

Regular peer review of clinical decisions
Random audits of certificates and prescriptions
Incident reporting and learning framework
Patient feedback integration into protocols

Scope of Practice

We focus on what telehealth does well — low-complexity, high-frequency presentations.

Medical certificates for common presentations
Repeat prescriptions for stable conditions
Straightforward clinical assessments
Complex or high-risk cases referred to in-person care

Continuous Improvement

Our protocols evolve based on clinical evidence and operational learnings.

Quarterly protocol reviews by Medical Director
Post-incident reviews and process updates
Integration of new clinical guidelines
Regular training for consulting doctors

Safety Boundaries

Clear limits protect patients. Some things require in-person assessment.

No controlled substances (S8 medications)
No treatments requiring physical examination
Automatic escalation for red-flag symptoms
Clear referral pathways to emergency and specialist care

Independent verification

Our doctors' registration can be independently verified on the AHPRA public register. Our clinical standards align with RACGP guidelines for general practice.

AHPRA Register RACGP Standards

Questions about our clinical standards?

We're happy to explain how we maintain quality and safety across all consultations.

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