Yourhealth.Ourresponsibility.

Clinical reviews are performed by AHPRA-registered doctors under documented clinical governance.

AHPRA maintains a public register showing a practitioner's registration status, registration type, and any published conditions or undertakings.

InstantMed checks registration before clinical access is enabled and uses separate capability controls for certificate, prescription, specialty, and prescribing work.

Personal health information is protected with field-level AES-256-GCM encryption at rest and TLS in transit. Primary health records are stored on Australian-hosted infrastructure.

The Privacy Act 1988 and Australian Privacy Principles govern how personal information is collected, used, disclosed, secured, accessed, and corrected.

Clinical access is role-scoped. Doctors and the owner-admin can access records needed for care; support sees only bounded, masked operational data.

Clinical protocols, decision records, incidents, complaints, and edge cases sit within a documented governance framework.

We maintain clear scope-of-practice limitations: we don't prescribe Schedule 8 medications, we don't issue certificates for workers' compensation claims requiring physical examination, and we don't treat conditions that require hands-on assessment. Knowing what we shouldn't do is as important as knowing what we can.

AI never prescribes. Standard medical-certificate requests may be issued under a clinical protocol approved by the Medical Director. Anything concerning or uncertain, and every prescription request, requires review by an AHPRA-registered doctor before issue.

We acknowledge complaints within 24 hours. Clinical complaints target resolution within 14 days. Email complaints@instantmed.com.au to start the process.

You have the right to escalate any complaint to the Health Complaints Commissioner in your state or territory. We won't make this difficult or bury the information - here it is, upfront. You also have the right to lodge a notification with AHPRA if you believe a doctor has behaved unprofessionally. We support your right to do both of these things, because accountability is how trust is built.

You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method. You can also request access to records we hold about you, ask for corrections, and understand how your information has been used.

Approved electronic prescriptions use Australia's electronic-prescribing infrastructure. The patient presents the token to an Australian pharmacy, which applies its normal dispensing checks.

Medical certificates issued through InstantMed include the doctor's name, AHPRA registration number, date of assessment, and a unique verification ID that employers can check online. Employer and institution policies can vary, so we keep the document clear and verifiable rather than promising universal acceptance.

InstantMed is a private-pay service. Clinical records, informed consent, practitioner registration, prescribing rules, privacy obligations, and the limitations of remote assessment still apply.