InstantMed
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Trust & Safety
Yourhealth.Ourresponsibility.Built on trust.
We built InstantMed on a foundation of clinical excellence, transparency, and genuine care. Here's how we earn your trust.
AHPRA Verified
256-bit Encryption
10,000+ Aussies Helped
0+
Patients helped
0%
AHPRA verified
0-bit
SSL encryption
0 days
Week availability
AHPRA Registered
All doctors verified
TGA Compliant
Meets all regulations
256-bit SSL
Bank-level encryption
Medicare Approved
Full compliance
Australian Servers
Data stays in AU
Verified Platform
Legitimate service
How we keep you safe
Six pillars of trust that guide everything we do.
AHPRA-Registered Doctors
Every doctor on InstantMed holds current AHPRA registration. We verify credentials before they join and monitor registration status continuously.
- All doctors hold current AHPRA registration
- We verify credentials directly with AHPRA
- Professional indemnity insurance required
- Regular clinical decision audits
Human-Reviewed Requests
Your request is reviewed by a qualified GP who makes an independent clinical decision. No automated approvals — every request gets proper attention.
- Doctors review your full medical history
- Clinical guidelines inform every decision
- Doctors can contact you for more info
- Every request is human-reviewed
Bank-Level Security
Your health information is protected with enterprise-grade security. We comply with Australian Privacy Principles and store all data on Australian servers.
- 256-bit SSL encryption for all data
- Data stored on Australian servers only
- Compliant with Privacy Act 1988
- Regular security audits and pen testing
Medicare Compliance
Our prescriptions and referrals are Medicare-compliant. Electronic prescriptions work at any Australian pharmacy.
- eScripts sent to your phone via SMS
- Referrals valid for 12 months
- Full Medicare rebate eligibility
- Compliant with Therapeutic Goods Act
Clear Complaints Process
We take complaints seriously. If you're unhappy with our service, you can lodge a complaint directly with us or escalate to the health ombudsman.
- Respond to complaints within 48 hours
- Independent review by senior doctors
- Escalation to Health Complaints Commissioner
- Full refund if we can't help you
Clinical Governance
Our processes are designed by practising GPs and align with RACGP Standards for General Practices.
- Medical Director oversight on all protocols
- Regular peer review of clinical decisions
- Incident reporting and learning framework
- Quarterly protocol reviews and updates
What happens behind the scenes
Complete transparency on how your request is handled.
1
2 min
You submit your request
Answer a few questions about your situation. Takes about 2 minutes.
2
Instant
Request enters review queue
Your details are securely transmitted and queued for doctor review.
3
Under 1 hour
Doctor reviews your case
An AHPRA-registered GP reviews your full submission and medical history.
4
If required
Decision & follow-up if needed
The doctor may approve, request more info, or contact you directly.
5
Instant
Certificate or prescription sent
Documents are sent directly to your email. eScripts via SMS.
Same quality. More convenience.
How InstantMed compares to booking a traditional GP appointment.
Feature
InstantMed
Traditional GP
AHPRA-registered doctors
Medicare-compliant documents
Available 7 days a week
No appointment wait time
Average time to certificate
<1 hour
2-5 days
Complete from your phone
Upfront, transparent pricing
Varies
AHPRA verification available
What patients say about trust
Real feedback from verified patients.
Google
“My employer accepted the certificate no questions asked. It looked exactly like what you'd get from a clinic.”
James T.
Melbourne
Google
“The doctor asked thorough follow-up questions. Felt legitimate and properly reviewed.”
Sarah M.
Sydney
Trustpilot
“I checked the doctor's AHPRA registration myself. They're legit. Made me feel much more comfortable.”
David L.
Perth
Google
“Was skeptical at first, but the whole process was professional. Real Australian doctors.”
Emma R.
Brisbane
Trustpilot
“Used it for a uni extension. Special consideration was approved same day.”
Amy W.
UNSW Student
Google
“Much better than waiting 3 days for a GP appointment just to get a medical certificate.”
Chris B.
Gold Coast
Common questions about trust
We understand you want to be sure. Here are the answers.
Every doctor on InstantMed holds current AHPRA registration — the same regulatory body that governs all Australian medical practitioners. You can verify any doctor's credentials yourself on the AHPRA public register. We also require professional indemnity insurance and conduct regular clinical audits.
Still have concerns?
We're happy to answer any questions about our processes, doctors, or security measures.
hello@instantmed.com.auFeatured in Australian media
InstantMed has been recognised by leading Australian health and business publications.