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Telehealth Privacy & Security
How your health information is protected during online consultations.
3 min read
Updated 8 January 2026
Doctor Reviewed
AHPRA Verified
Medical Information Disclaimer
This article is for general information only and does not constitute medical advice. All treatment decisions are made by an AHPRA-registered doctor after reviewing your individual circumstances.
Your health information is sensitive. Understanding how telehealth services protect your privacy can help you feel confident using online healthcare.
Legal Protections
Australian telehealth services are bound by:
- Privacy Act 1988 and Australian Privacy Principles
- State and territory health records legislation
- AHPRA codes of conduct for registered health practitioners
- TGA requirements for therapeutic goods
How Services Protect Your Data
- Encrypted video and messaging platforms
- Secure storage of health records
- Access controls limiting who can see your information
- Regular security audits and updates
- Staff training on privacy obligations
What Information Is Collected?
Telehealth services typically collect:
- Your contact details and identity verification
- Medical history relevant to your consultation
- Details of your current health concern
- Any photos or documents you upload
- Records of consultations and treatments
- Payment information (processed securely)
Who Can Access Your Information?
- The doctor consulting with you
- Support staff who need access to help with your care
- Other healthcare providers if you consent to sharing
- You (you can request copies of your records)
Your information is not shared with employers, insurers, or other third parties without your explicit consent, except where required by law.
Tips for Protecting Your Privacy
- Use a private space for video consultations
- Use secure Wi-Fi, not public networks
- Keep your account login details secure
- Log out of shared devices
- Review the service's privacy policy
Your Rights
- Access your health records
- Request corrections to inaccurate information
- Know how your information is used
- Complain if you believe your privacy has been breached
- Withdraw consent for non-essential uses
Frequently Asked Questions
Can my employer see my telehealth records?
No. Your employer cannot access your telehealth records. The only thing they might see is a medical certificate you choose to give them, which contains limited information.
Is video consultation recorded?
Policies vary by service. Most do not record video consultations, but may keep written notes. Check the service's privacy policy.
What happens to my data if the service closes?
Services are required to maintain records for minimum periods and have plans for secure transfer or destruction of records.
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