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Never used telehealth before? This guide walks you through your first online doctor consultation step by step.
Telehealth — seeing a doctor online — has become common in Australia. If you haven't tried it yet, this guide explains what to expect, how to prepare, and what you can get from your first consultation.
Look for services with AHPRA-registered doctors, clear pricing, and good reviews. Check what they offer — medical certificates, prescriptions, or general consultations. Some specialise; others offer a range of services.
Tips
Have your Medicare card (if applicable), a list of your symptoms or what you need, current medications, and any relevant history. Find a quiet, private space. Ensure your device has charge and internet.
Tips
Many services use a questionnaire rather than video. You describe your situation, and the doctor reviews it. They may ask follow-up questions or request a brief call. The process typically takes 15-60 minutes from submission to outcome.
Tips
Not always. Many services use questionnaires with optional phone follow-up. Check the service's process.
They'll advise you to see a GP in person. You typically won't be charged the full fee if they can't assist.
Reputable services use encrypted systems and comply with Australian privacy law. Your information isn't shared with employers or insurers.
Australian doctors · From $19.95
Try your first telehealth consultationThis information is for general educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before making decisions about your health. Content on this page has been reviewed by AHPRA-registered Australian doctors but does not replace a personalised medical consultation.