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Not sure if telehealth is right for your situation? Learn when online consultations work well and when you need to see a doctor in person.
Telehealth has expanded healthcare access, but it's not right for every situation. Understanding when to use telehealth versus when to see a doctor in person helps you get the right care efficiently.
Medical certificates, repeat prescriptions for stable conditions, straightforward UTIs, cold and flu advice, mental health support, skin conditions (with photos), travel health advice, and simple referrals. These don't typically require physical examination.
Tips
You have symptoms that need physical examination (e.g. abdominal pain, ear pain, breathing difficulties), you need blood tests or procedures, you're starting a new medication that requires monitoring, you have an emergency, or you need a comprehensive health check. A telehealth doctor will tell you if you need to be seen in person.
Tips
Some situations could go either way. A telehealth doctor can assess and decide. For example, a rash might be assessable via photos, or it might need in-person examination. Chest pain could be anxiety (telehealth OK for follow-up) or something serious (needs emergency care). When there's uncertainty, a good telehealth service will err on the side of caution.
Tips
Yes. If they think you need in-person care, they'll explain why and may decline to treat. This is good clinical practice — they're protecting your safety.
The doctor will advise. You might need a referral, to see your GP, or to go to emergency. Telehealth is often a useful first step that can save you an unnecessary trip.
Some conditions yes, some no. Children under 12 often need in-person assessment. Check with the telehealth service — many have age restrictions for safety.
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Try telehealthThis information is for general educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before making decisions about your health. Content on this page has been reviewed by AHPRA-registered Australian doctors but does not replace a personalised medical consultation.