Healthcarethatfitsyourlife

When you fill in our questionnaire, you're providing the same information you'd give a GP in a face-to-face consultation — your symptoms, how long you've had them, relevant medical history, and any medications you're taking. The form is structured to capture the clinical details a doctor needs to make an informed assessment.

This isn't a rubber-stamp process. The doctor reads your responses, reviews your history if you've used the service before, and applies the same clinical judgement they would in a consulting room. If something doesn't add up or they need more information, they'll message you or call. If they determine your situation requires in-person care, they'll say so — and you get a full refund.

Every doctor on InstantMed is registered with the Australian Health Practitioner Regulation Agency (AHPRA) and holds a current medical registration. They follow the same clinical standards as any GP clinic — because they are GPs. The Medical Board of Australia's guidelines on telehealth require the same duty of care, record-keeping, and clinical decision-making as in-person consultations.

Our clinical governance framework includes regular auditing, peer review, and adherence to RACGP clinical guidelines. Doctors can decline to issue a certificate or prescription if it's not clinically appropriate — and they do. An approval rate below 100% is a feature, not a bug. It means the clinical judgement is genuine.

We offer three core services, each with a different clinical pathway. Medical certificates are for short-term illness — the doctor assesses whether your reported symptoms justify time off work or study. Repeat prescriptions are for medications you already take — the doctor confirms it's safe to continue and sends an eScript to your phone. General consultations are for new health concerns — the doctor assesses your situation, often with a phone call, and provides treatment advice, prescriptions, or referrals as needed.

The clinical rigour scales with the complexity. A medical certificate for a one-day cold is relatively straightforward. A general consultation about ongoing symptoms requires more assessment and typically involves a phone call. A prescription for a medication you've been taking for years requires different checks than one for a new concern. The process adapts — the standard doesn't.

Telehealth works well for conditions where the diagnosis is primarily history-based: cold and flu, gastro, back pain, mental health concerns, medication renewals, skin conditions (with photos), UTIs, and similar. These are conditions where a GP's assessment relies on what you describe rather than what they can physically examine.

We're upfront about what falls outside our scope. We can't prescribe Schedule 8 medications (opioids, stimulants, benzodiazepines). We won't issue medical certificates for WorkCover claims — those require in-person examination. Conditions requiring blood tests, imaging, or physical examination (suspicious lumps, joint injuries, chest pain) should be seen face-to-face. If your situation needs in-person care, we'll tell you — and refund you.

Doctor-patient confidentiality applies fully to telehealth consultations. Your health information is encrypted with AES-256 — the same standard used by banks — and is never shared with employers, insurers, or third parties without your explicit consent. Because this is a private service (not billed to Medicare), there's no record on your Medicare claims history.

We comply with the Australian Privacy Principles (APPs 1–13) and the Privacy Act 1988. Your data is stored on Australian servers. You can request access to or deletion of your health records at any time. For full details, see our privacy policy.