From your form to your next step.

Clinical reviews are performed by AHPRA-registered doctors under documented clinical governance. Your request is assessed for suitability. If more information is needed, a doctor may contact you. Every prescription requires a decision by an AHPRA-registered doctor.

Requests can be submitted and reviewed 24/7. Review timing varies with clinical complexity, follow-up questions, and queue volume.

Certificates from AHPRA-registered doctors can support workplace evidence requirements. Employer policies may vary.

For medical certificates, no. For prescribing, you need either Medicare details or a valid IHI, plus an Australian address. This is a private service and no Medicare rebate is claimed.

Full refund if the doctor declines. If your situation requires in-person care or falls outside what telehealth can safely manage, the doctor will recommend appropriate next steps.

Clinical access is role-scoped. Doctors and the owner-admin can access records needed for care; support sees only bounded, masked operational data.

Medical certificates are delivered through a secure email link to download the PDF. Prescriptions are sent as eScripts via SMS - take your phone to any pharmacy. Consultation notes are available in your dashboard.

Yes. Eligible adults can start a request from anywhere in Australia with internet access.

Requests can be submitted and reviewed 24/7. Review timing varies with clinical complexity, follow-up questions, and queue volume.

There is no appointment booking or waiting room. You submit the structured form when it suits you, and a doctor may call or message if more information is needed before a prescribing decision.

No. InstantMed currently accepts patients aged 18 and over only. Contact your child's GP or another paediatric-capable service for assessment or school documentation.

We do not prescribe Schedule 8 controlled medicines, issue WorkCover certificates, or manage presentations requiring physical examination, urgent care, or complex ongoing monitoring. If the doctor declines, the full request fee and any priority fee are refunded.