Healthcarethatfitsyourlife

When you fill in our questionnaire, you're providing the same information you'd give a GP in a face-to-face consultation: your symptoms, how long you've had them, relevant medical history, and any medications you're taking. The form is structured to capture the clinical details a doctor needs to make an informed assessment.

This isn't a rubber-stamp process. The doctor reads your responses, reviews your history if you've used the service before, and applies the same clinical judgement they would in a consulting room. If something doesn't add up, we'll ask for the missing detail through the platform. If your situation needs in-person care, we'll say so. Full refund if the doctor declines.

Every doctor on InstantMed is registered with the Australian Health Practitioner Regulation Agency (AHPRA) and holds current medical registration. Telehealth changes the channel, not the professional duty: the doctor still needs enough information to make a safe decision, keep appropriate records, and decline requests that are not suitable for online care.

Our clinical governance framework includes structured audit, documented service limits, and clear escalation rules. Doctors can decline to issue a certificate or prescription if it is not clinically appropriate, and they do. A real decline path is a feature, not a bug. It means the clinical judgement is genuine.

We offer specialised one-off services, each with a different clinical pathway. Medical certificates are for short-term illness; the doctor assesses whether your reported symptoms justify time off work or study. Repeat prescriptions are for medications you already take; the doctor confirms it's safe to continue and sends an eScript to your phone. ED and hair-loss requests use structured specialty assessment pathways.

The clinical rigour scales with the complexity. A medical certificate for a one-day cold is relatively straightforward. A specialty assessment about ongoing symptoms requires more structured screening and may involve follow-up questions through the platform. A prescription for a medication you've been taking for years requires different checks than one for a new concern. The process adapts. The standard doesn't.

Telehealth works well for conditions where the diagnosis is primarily history-based: cold and flu, gastro, back pain, mental health concerns, medication renewals, skin conditions (with photos), UTIs, and similar. These are conditions where a GP's assessment relies on what you describe rather than what they can physically examine.

We're upfront about what falls outside our scope. We can't prescribe Schedule 8 medications (opioids, stimulants, benzodiazepines). We won't issue medical certificates for WorkCover claims. Those require in-person examination. Conditions requiring blood tests, imaging, or physical examination (suspicious lumps, joint injuries, chest pain) should be seen face-to-face. If your situation needs in-person care, we'll tell you, and refund you.

Doctor-patient confidentiality applies fully to telehealth consultations. Your health information is encrypted with AES-256, the same standard used by banks, and is never shared with employers, insurers, or third parties without your explicit consent. Because this is a private service (not billed to Medicare), there's no record on your Medicare claims history.

We comply with the Australian Privacy Principles (APPs 1-13) and the Privacy Act 1988. Your data is stored on Australian servers. You can request access to or deletion of your health records at any time.