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Submit a focused request online through a doctor-owned clinical pathway. A doctor may call or message if more information is needed.
Doctor-owned at every step
AI never prescribes. Standard medical-certificate requests may be issued under a clinical protocol approved by the Medical Director. Anything concerning or uncertain, and every prescription request, requires review by an AHPRA-registered doctor before issue.
No hidden steps, no surprises, no catch.
Pick your service and answer the relevant clinical questions. Takes about 3 minutes. No account needed to get started.
AI never prescribes. Standard medical-certificate requests may be issued under a clinical protocol approved by the Medical Director. Anything concerning or uncertain, and every prescription request, requires review by an AHPRA-registered doctor before issue. Requests can be submitted and reviewed 24/7. Review timing varies with clinical complexity, follow-up questions, and queue volume.
If approved, a medical certificate is emailed as a PDF or an eScript is sent to your phone. Full refund if the doctor declines.
Service pathway detail
Each service has a different clinical threshold. The important detail is what information the doctor reviews, what outcome you receive, and when online care is not the right channel.
For short-term illness, carer's leave, work, study, or employer evidence when the request fits the online certificate pathway.
Doctor checks
Symptoms, dates, red flags, whether the request fits telehealth, and whether the period requested is clinically reasonable.
Likely outcome
PDF certificate by email and dashboard if approved. Full refund if the doctor declines.
For medication renewals and selected treatment requests where the doctor can verify identity, safety, and prescribing suitability.
Doctor checks
Current medication, dose, allergies, contraindications, recent review history, and whether follow-up or in-person care is safer.
Likely outcome
eScript by SMS if approved. If it is not appropriate, the doctor explains the next step and the request is refunded.
For active ED, hair-loss, UTI, and contraceptive-pill pathways that use structured screening and doctor judgement.
Doctor checks
Symptoms, duration, medical history, risk factors, photos if relevant, and whether written advice, prescription, referral, or in-person review is safest.
Likely outcome
A written outcome or eScript if approved, or clear guidance to seek in-person care.
Popular searches
Comparison pages for patients deciding between online certificates, GP visits, bulk-billed telehealth, and focused private requests.
Our doctors
Clinical reviews are performed by AHPRA-registered doctors under documented clinical governance. AI never prescribes. Standard medical-certificate requests may be issued under a clinical protocol approved by the Medical Director. Anything concerning or uncertain, and every prescription request, requires review by an AHPRA-registered doctor before issue.
Real reasons, not marketing fluff.
Requests can be submitted and reviewed 24/7. Review timing varies with clinical complexity, follow-up questions, and queue volume.
Clinical reviews are performed by AHPRA-registered doctors under documented clinical governance.
Pay per request. No monthly fees or subscription.
Everything sent via email or SMS. No app to download, nothing to print.
Regulatory and delivery context
These organisations regulate practitioners or therapeutic goods, administer health programs, or provide service infrastructure. Listed for context only; none endorses InstantMed.
The clinical process behind what looks simple, and why it's more thorough than you might think.
The questionnaire collects the symptoms, timing, relevant history, medicines, and pathway-specific safety answers needed for the selected request. It cannot replace a physical examination or diagnostic testing.
AI never prescribes. Standard medical-certificate requests may be issued under a clinical protocol approved by the Medical Director. Anything concerning or uncertain, and every prescription request, requires review by an AHPRA-registered doctor before issue. A doctor may call or message before deciding, and the pathway stops when in-person care is safer. Full refund if the doctor declines.
Clinical reviews are performed by AHPRA-registered doctors under documented clinical governance.
Our clinical governance framework documents service limits, decision records, incident handling, complaint escalation, and when a request must move to another care setting. Prescribing requests can be declined when they are not clinically appropriate.
We offer specialised one-off services, each with a different clinical pathway. Medical certificates cover short absences when the reported history fits the certificate protocol. Repeat prescriptions are for medicines you already take. ED, hair-loss, UTI, and contraceptive-pill requests use structured specialty screeners.
The information and review sequence vary by pathway. Medical-certificate, specialty, and prescribing requests require a doctor decision and may need follow-up contact before anything is issued.
InstantMed is limited to focused one-off pathways: short medical certificates, repeat-prescription requests, and the active ED, hair-loss, UTI, and contraceptive-pill assessments. It is not a general or ongoing-care service.
We do not prescribe Schedule 8 controlled medicines or issue WorkCover certificates. Presentations requiring blood tests, imaging, physical examination, urgent care, or complex ongoing monitoring sit outside these pathways. If the doctor declines, the full request fee and any priority fee are refunded.
Health records use Australian-hosted primary storage. Data is encrypted in transit and sensitive fields are encrypted at rest. Clinical access is role-scoped. Doctors and the owner-admin can access records needed for care; support sees only bounded, masked operational data.
The privacy policy explains service-provider processing, retention, and access or correction requests. InstantMed is a private-pay service and does not claim a Medicare rebate for the review fee.
All clinical decisions are made by AHPRA-registered doctors following our clinical governance framework. We never automate clinical decisions.
Everything you need to know about using InstantMed.
Pick what you need, fill in a quick form, and a doctor takes care of the rest.
Full refund if the doctor declines.
