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Everything you need to know about telehealth in Australia — what it is, how it works, what can be treated, and how to choose a telehealth service.
Telehealth has transformed healthcare access in Australia, especially since 2020. Whether you're in a remote area, have mobility issues, or simply prefer the convenience, telehealth offers a legitimate alternative to in-person GP visits for many health concerns. Here's everything you need to know.
Telehealth refers to healthcare services delivered remotely using technology. This can include video consultations, phone calls, or asynchronous services (where you submit information and a doctor reviews it and responds). In Australia, telehealth services are provided by registered doctors and are subject to the same regulations as in-person care.
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Telehealth is suitable for many common health concerns that don't require physical examination. This includes cold and flu symptoms, mental health support, medication reviews, skin conditions (via photos), urinary tract infections, medical certificates, and repeat prescriptions. It's not suitable for emergencies, conditions requiring examination, or complex cases needing ongoing physical monitoring.
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Most telehealth services work similarly: you create an account or provide your details, describe your health concern or symptoms, and either connect with a doctor immediately (video/phone) or have your case reviewed and responded to (asynchronous). You'll receive advice, prescriptions (eScript sent to your phone via SMS), or medical certificates as needed.
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Telehealth consultation costs vary by provider. Some services bulk bill (free with Medicare), while others charge a fee. Private telehealth services typically charge $20-80 per consultation. If you pay upfront, you may be able to claim a Medicare rebate for eligible consultations. Always check what's covered before your appointment.
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When choosing a telehealth service, consider: Are the doctors AHPRA registered? What are the wait times? Is it suitable for your health concern? What are the costs? Is there support available if you have questions? Reputable services will clearly display their doctors' credentials and have transparent pricing.
For appropriate conditions, telehealth can be just as effective. Many health issues don't require physical examination. However, telehealth isn't suitable for everything — a good telehealth service will refer you for in-person care when needed.
Yes. Prescriptions from telehealth doctors are legally valid. They're typically sent as e-prescriptions (electronic tokens) that you can use at any pharmacy in Australia.
Yes. Medical certificates from telehealth consultations are legally valid and accepted by all Australian employers and universities.
Some telehealth services bulk bill (free with Medicare). Others charge a fee, for which you may be able to claim a Medicare rebate. This varies by provider and consultation type.
Yes. Telehealth services are bound by the same privacy laws as in-person healthcare. Your information is protected and only shared as necessary for your care.
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Try InstantMed telehealthThis information is for general educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before making decisions about your health. Content on this page has been reviewed by AHPRA-registered Australian doctors but does not replace a personalised medical consultation.