Telehealth Costs: Bulk Billing vs Private

Telehealth costs vary significantly depending on the service you choose. Understanding your options helps you access affordable care that suits your needs.

Bulk-Billed Telehealth

Bulk billing means Medicare pays the full cost — you pay nothing. For telehealth to be bulk-billed:

• You must have a Medicare card
• The provider must offer bulk billing
• The consultation must meet Medicare requirements
• It's typically available for existing patients at some practices

Private Telehealth Services

Private telehealth services set their own fees. You typically pay:

• A flat fee per consultation
• Different rates for different services (certificates, prescriptions, consults)
• The full amount upfront
• Potentially more on weekends or after hours

What Affects Telehealth Costs?

• Type of service — certificates may cost less than full consultations
• Time of day — after-hours may have premiums
• Provider type — GP vs specialist
• Consultation length — longer consults may cost more
• Follow-up requirements — some include free follow-ups

Medicare Rebates for Telehealth

If the telehealth service charges privately but you have Medicare, you may be able to claim a rebate. This applies when:

• The consultation is with a Medicare-registered provider
• It meets Medicare telehealth requirements
• You have an existing relationship with the provider (for some items)
• The service provides a valid invoice for claiming

Many private telehealth services for medical certificates or specific consultations don't attract Medicare rebates, even if you have Medicare.

Comparing Costs

Typical Price Ranges

• Medical certificates: $15-$40
• Standard consultations: $30-$80
• Prescription renewals: $20-$50
• Specialist consultations: $100-$300+
• Mental health consultations: $50-$150

Is Cheaper Always Better?

Consider what you're getting for the price:

• Response time — faster may cost more
• Doctor qualifications — ensure AHPRA registration
• Follow-up care — is it included?
• After-hours availability — premium services often include this
• Customer support — helpful if something goes wrong

Finding Affordable Care

• Ask your regular GP if they offer telehealth (often bulk-billed for existing patients)
• Check if your health insurance covers telehealth
• Compare services for your specific need
• Consider value, not just price
• Look for services with transparent pricing

Without Medicare

If you don't have Medicare (international students, visitors, some visa holders), telehealth options include:

• Private telehealth services (same price as Medicare holders)
• Travel insurance telehealth options
• University health services for students
• Some community health centres