Online medical certificates from AHPRA-registered doctors are legally valid and accepted by all Australian employers. Here's why.
Our certificates meet all legal requirements for Australian employers.
Every certificate is issued by a doctor registered with the Australian Health Practitioner Regulation Agency. Their registration number is included on the certificate.
The doctor's Medicare provider number is printed on every certificate. This is a unique identifier that can be verified.
Our doctors and operations are 100% based in Australia. We're not an offshore service or certificate mill.
Each certificate includes the doctor's digital signature, name, and the date of issue.
Australian workplace law supports the use of medical certificates from registered practitioners.
Under the Fair Work Act 2009, employees are entitled to paid personal/carer's leave. Employers may request evidence of illness, but must accept "reasonable evidence" such as a medical certificate from a registered health practitioner.
A certificate from an AHPRA-registered doctor — whether issued in-person or via telehealth — meets this standard. The Medical Board of Australia recognises telehealth as a legitimate mode of healthcare delivery.
Note: This is general information, not legal advice. Specific workplace policies may vary.
Every certificate contains the information employers need.
Most employers accept online certificates without issue. If questions arise, here's what to know.
The certificate includes the doctor's AHPRA registration number. Anyone can verify this is a real, registered doctor by searching the AHPRA register at ahpra.gov.au.
The Medical Board of Australia and Medicare both recognise telehealth consultations. Certificates from telehealth are no less valid than those from in-person visits.
If an employer has specific requirements about medical certificates, they must communicate these in advance — not after you've submitted evidence.
Yes. Medical certificates issued by AHPRA-registered doctors via telehealth are legally equivalent to in-person certificates. The Medical Board of Australia recognises telehealth consultations as a legitimate form of healthcare delivery.
A valid certificate must be issued by a registered medical practitioner and include: the doctor's name, their AHPRA registration or provider number, the dates the patient was unfit for work, and the doctor's signature. InstantMed certificates include all of these.
Under the Fair Work Act, employers must accept reasonable evidence of illness. A certificate from an AHPRA-registered doctor meets this standard. If an employer has specific policies, they must communicate these in advance.
You can point out that the certificate includes the doctor's AHPRA registration and provider number, which can be verified. Our doctors are all registered with the Australian Health Practitioner Regulation Agency.
Yes. Every certificate includes the doctor's name, signature, AHPRA registration, and Medicare provider number. This allows employers to verify the certificate if needed.
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