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Our Guarantee
Fullrefundifourdoctorcan'thelp.
No fine print, no asterisks. If our doctor cannot safely issue what you asked for, you pay nothing. Refunds are automatic.
Full refund if our doctor can't help.
No email, no ticket, no wait
Refunds fire automatically.
When the doctor records a decline, the system processes the refund the same instant. The email lands within minutes. You don't have to ask, escalate, or send a request ID. Built that way on purpose.
Whattheguaranteecovers
Four things. All four are concrete and easy to verify.
Real AHPRA-registered doctors
Every review is a human clinical decision, not an algorithm. That is what makes the outcome promise possible.
Full refund, original payment method
No restocking fee, no partial refund, no hoops. Original payment method, one business day on our end.
Auto-refunded, no email needed
Declines refund automatically the moment the doctor records the decision. You will see the email within minutes.
Time updates, not time promises
We will tell you when a doctor is reviewing and update you as things move. We do not promise a specific minute.
Exactlywhatyouget
Read this once. It is the whole thing.
If our doctor can't issue what you asked for, full refund
Clinical declines, 'see someone in person' outcomes, and partial-issue cases all trigger the full refund automatically.
Refund hits your statement same way you paid
Card, Apple Pay, Google Pay, all original method. Processed within one business day on our end.
You only pay when a doctor can actually help
This is the whole point. Money does not stay with us unless our clinical work meets your need.
No chasing, no paperwork, no friction to claim it
Auto-refunded by default. If anything looks wrong, one email to support@instantmed.com.au with your request ID and we sort it.
Howtherefundworks
Three steps. Most refunds fire automatically with no action from you.
1
Doctor reviews your request
An AHPRA-registered GP looks at your symptoms, history, and what you have asked for. Outcome is one of three: issue, decline, or follow-up question.
2
Decline triggers an automatic refund
If the doctor declines or recommends in-person care, the system fires the refund the moment the decision is recorded. No human in the loop on your end.
3
Refund goes back the way you paid
Processed within one business day on our end. Your bank or card issuer usually shows the reversal in 5 to 10 business days.
1
Doctor reviews your request
An AHPRA-registered GP looks at your symptoms, history, and what you have asked for. Outcome is one of three: issue, decline, or follow-up question.
2
Decline triggers an automatic refund
If the doctor declines or recommends in-person care, the system fires the refund the moment the decision is recorded. No human in the loop on your end.
3
Refund goes back the way you paid
Processed within one business day on our end. Your bank or card issuer usually shows the reversal in 5 to 10 business days.
GuaranteeFAQ
Straight answers on declines, partial outcomes, and refund timing.
Ready to see a doctor?
Start a request. If our doctor can't help, you pay nothing.
Full refund if our doctor can't help.