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Our Guarantee

Fullrefundifthedoctordeclines.

You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method.

Full refund if the doctor declines.

No separate refund claim

Declines start a full refund.

When the doctor records a clinical decline, the system starts a full refund to the original payment method. Your bank controls when the credit appears.

What the guarantee covers

Four things. All four are concrete and easy to verify.

Doctor-owned clinical model

Your request is assessed for suitability. If more information is needed, a doctor may contact you. Every prescription requires a decision by an AHPRA-registered doctor.

Full refund, original payment method

The full request payment, including any priority fee, goes back to the original payment method after a clinical decline.

Automatic refund start

A recorded clinical decline starts the refund automatically. Contact support if the confirmation or refund does not arrive.

Time updates, not time promises

We will tell you when a doctor is reviewing and update you as things move. We do not promise a specific minute.

Exactly what you get

Read this once. It is the whole thing.

If the doctor declines, full refund

Clinical declines and recommendations for in-person care trigger the full refund automatically.

Refund returns the same way you paid

The refund goes to the original payment method. Your bank or card issuer controls statement timing.

Payment is collected before review

You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method.

No separate claim form for a clinical decline

The refund starts automatically. If anything looks wrong, email support@instantmed.com.au with your request ID.

How the refund works

Three steps. A recorded clinical decline starts the refund automatically.

1

A clinical outcome is recorded

The pathway may issue, ask a follow-up question, or record a clinical decline. Prescribing decisions are always made by a doctor.

2

Decline triggers an automatic refund

If the doctor declines or recommends in-person care, the recorded decision starts a full refund. You do not need to submit a separate claim.

3

Refund goes back the way you paid

The refund returns to the original payment method. Your bank or card issuer controls when it appears on your statement.

Guarantee FAQ

Straight answers on clinical declines and refund timing.

A clinical decline means the doctor decides the requested service cannot be provided safely online, or that you need in-person care instead. You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method.

The service operates 24/7: requests can be submitted and reviewed at any time of day. You will get email updates. We do not guarantee a specific review time, only the refund outcome if the doctor declines.

If the doctor messages you with a follow-up question, the request stays open until you reply. The guarantee applies if the request later ends in a recorded clinical decline. Cancellations, expired requests, and completed services follow the refund policy.

You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method.

The $9.95 Priority review fee is fully refunded alongside the request fee whenever the guarantee triggers.

The guarantee covers a clinical decline, not a change of mind. Contact support@instantmed.com.au as soon as possible. Cancellation and refund eligibility depends on whether payment, clinical review, or delivery has already occurred.

We start the refund automatically to the original payment method. Your bank or card issuer controls when it appears on your statement, so timing can vary.

No. A recorded clinical decline starts the refund automatically. If you believe a refund is missing, email support@instantmed.com.au with your request ID so we can investigate.

Ready to see a doctor?

You pay upfront. If the doctor declines, the full request fee and priority fee are automatically refunded to the original payment method.

Start a requestRead the full terms