Cookie Policy
Last updated: February 2026
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember your preferences and improve your experience.
This Cookie Policy explains how InstantMed uses cookies and similar technologies when you visit instantmed.com.au or use our telehealth services.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, authentication, and accessibility. You cannot opt out of these cookies.
- Authentication cookies - Keep you logged in during your session (Supabase Auth)
- Security cookies - Help protect against cross-site request forgery (CSRF)
- Session cookies - Remember your preferences during a single visit
Analytics Cookies
These cookies help us understand how visitors interact with our website. We use PostHog for privacy-focused analytics.
- PostHog - Tracks page views and feature usage to help us improve the experience
Functional Cookies
These cookies enable enhanced functionality and personalisation.
- Theme preferences - Remember your dark/light mode preference
- Cookie consent - Remember your cookie preferences
Payment Cookies
When you make a payment, our payment processor (Stripe) may set cookies to process your transaction securely and prevent fraud.
3. Third-Party Services
We use the following third-party services that may set cookies:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Supabase | Authentication | supabase.com/privacy |
| PostHog | Analytics | posthog.com/privacy |
| Stripe | Payments | stripe.com/privacy |
| Sentry | Error tracking | sentry.io/privacy |
4. Managing Your Cookie Preferences
You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer, or by adjusting your browser settings.
Most browsers allow you to refuse or delete cookies:
- Chrome: Settings → Privacy and security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Options → Privacy & Security → Cookies
- Edge: Settings → Cookies and site permissions
Blocking essential cookies may affect the functionality of our website and your ability to use our services.
5. Data Retention
Cookie data is retained for different periods depending on the type:
- Session cookies - Deleted when you close your browser
- Persistent cookies - Up to 12 months
- Analytics data - Anonymised after 26 months
6. Australian Privacy Principles
Our use of cookies complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988. For more information about how we handle your personal information, see our Privacy Policy.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. Material changes will be posted on this page.
8. Contact Us
If you have questions about our use of cookies, please contact us at privacy@instantmed.com.au.