Cookie Policy

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember your preferences and improve your experience.

This Cookie Policy explains how InstantMed uses cookies and similar technologies when you visit instantmed.com.au or use our telehealth services.

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, authentication, and accessibility. You cannot opt out of these cookies.

• Authentication cookies — Keep you logged in during your session (Clerk)
• Security cookies — Help protect against cross-site request forgery (CSRF)
• Session cookies — Remember your preferences during a single visit

Analytics Cookies

These cookies help us understand how visitors interact with our website. We use PostHog for privacy-focused analytics.

• PostHog — Tracks page views and feature usage to help us improve the experience

Functional Cookies

These cookies enable enhanced functionality and personalisation.

• Theme preferences — Remember your dark/light mode preference
• Cookie consent — Remember your cookie preferences

Payment Cookies

When you make a payment, our payment processor (Stripe) may set cookies to process your transaction securely and prevent fraud.

We use the following third-party services that may set cookies:

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer, or by adjusting your browser settings.

Most browsers allow you to refuse or delete cookies:

• Chrome: Settings → Privacy and security → Cookies
• Safari: Preferences → Privacy → Manage Website Data
• Firefox: Options → Privacy & Security → Cookies
• Edge: Settings → Cookies and site permissions

Blocking essential cookies may affect the functionality of our website and your ability to use our services.

Cookie data is retained for different periods depending on the type:

• Session cookies — Deleted when you close your browser
• Persistent cookies — Up to 12 months
• Analytics data — Anonymised after 26 months

Our use of cookies complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988. For more information about how we handle your personal information, see our Privacy Policy.

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. Material changes will be posted on this page.

If you have questions about our use of cookies, please contact us at privacy@instantmed.com.au.