Loading medication details
Retrieve, Stieva-A • Tretinoin
A vitamin A derivative used for acne and skin renewal. Applied topically to improve skin texture and reduce breakouts.
A doctor will assess whether this medication is right for you. Fill out a short questionnaire, and an AHPRA-registered GP reviews your request.
Start a consultationMost people see improvement in 6–12 weeks. Skin may initially look worse (purging) before improving. Consistency is key — don't stop early.
Avoid using with AHAs, BHAs, benzoyl peroxide, or vitamin C at the same time. Your doctor will advise on a safe routine.
Yes — tretinoin increases sun sensitivity significantly. Use SPF 50+ daily, even on cloudy days.
After your doctor approves the prescription, you receive an eScript token via SMS. Take your phone to any Australian pharmacy and they'll scan it directly — no paper needed.
Yes. If your medication is listed on the PBS, you'll pay the subsidised price at the pharmacy as usual. Our consultation fee is separate from your medication cost.
No. We cannot prescribe Schedule 8 (S8) controlled substances such as opioids, benzodiazepines, or stimulants. These require an in-person consultation with your regular GP.
Most prescription requests are reviewed within 1–2 hours during operating hours (8am–10pm AEST, 7 days). You'll receive an email when your request has been reviewed.
For repeat prescriptions, yes — this service is for medications you've already been prescribed. If you need a new medication, our general consult service is more appropriate.
If a doctor determines the medication isn't appropriate, you'll receive a full refund. The doctor may suggest an alternative or recommend seeing your regular GP.
This information is for general educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before making decisions about your health. Content on this page has been reviewed by AHPRA-registered Australian doctors but does not replace a personalised medical consultation.