Telehealth vs GP: When to Use Each

Telehealth has transformed how Australians access healthcare. But knowing when to use it — and when to see a GP in person — can be confusing.

When Telehealth Works Best

• Medical certificates for common illnesses
• Repeat prescriptions for stable conditions
• Referrals to specialists you've already discussed
• Follow-up appointments
• Mental health check-ins
• Minor skin conditions (with photos)

When to See a GP In Person

• Physical examination (lumps, breathing sounds, etc.)
• Vaccinations or injections
• Procedures (skin checks, wound care)
• New or complex symptoms
• Children under 2 years old

The Hybrid Approach

Many patients use both. Telehealth for convenience when appropriate, and in-person visits when needed. Your regular GP can still access telehealth consultation notes, so care remains coordinated.

Making the Right Choice

Ask yourself: Does this require a doctor to touch me or look at something in person? If not, telehealth might save you time while still providing quality care.